A Technical Support Engineer, also known as an IT support engineer, helps in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems. A technical support engineer can work in a wide range of industries, such as telecom, automobile, medical and healthcare services, information technology, aerospace, and many more. A technical support engineer job description varies based on the industry, for example, in the telecom industry, a technical engineer troubleshoots network issues and install new hardware, while providing customer care. Most importantly, the average technical support engineer works round-the-clock to provide quality customer service to their organization and their clients.
Technical support engineers are highly skilled in fixing any technical problems, including network configuration and account setup, clarifying the doubts that customers raise with regard to products or services through their calls and emails, and resolving their issues on priority
No comments:
Post a Comment